The alleged incident occurred on the evening of March 11, when the women, both Lebanese-American Muslims, arrived at the store to collect a carryout order. According to the complaint, one of the women and a young girl in the group were wearing hijabs, which reportedly prompted a hostile response from an employee at the store.
A fellow customer informed the group that the employee had made derogatory and Islamophobic comments. When one of the women confronted the employee, tensions escalated, the complaint states.
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After returning home and beginning their meal, the family discovered that one of the pizzas was topped with pork—an item forbidden in Islam. They also claimed to find a hair embedded in the cheese of another pizza. The family reported the issue through Domino’s corporate website and reached out to the store's management.
Although the store manager and a regional supervisor acknowledged the incident and said an internal review would be conducted, they denied any wrongdoing due to a lack of clear evidence, the complaint says.
In addition to the civil complaint, the women filed a report with the Waterford Township Police Department. The police have since completed their investigation and forwarded the case to the Oakland County Prosecutor’s Office for a decision on potential criminal charges. As of Monday, no response had been received from the prosecutor’s office.
A letter was also sent to Domino’s corporate headquarters in April requesting a formal investigation into the incident. The complainants say they have not received a response.
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“This was not a benign mistake or a customer service failure, but rather a deliberate act of religious discrimination that humiliated and endangered a Muslim family,” said Dawud Walid, the executive director the Michigan chapter of the Council on American-Islamic Relations, which filed the complaint.
“We are demanding accountability from Domino’s Pizza, and we urge the Michigan Department of Civil Rights to conduct a full investigation into this troubling incident.”
“This complaint is about more than a mishandled food order,” said staff attorney Amy Doukoure. “It’s about holding corporations accountable when they enable or ignore blatant Islamophobia.”
Source: Agencies